Account and data deletion

Important: Mosaico Vivo does not create a separate Brimora Games account. The optional connection uses your Google Play Games account. This page also handles data-deletion requests required by Google Play.

1. What you may request

• deletion of game-related records held directly by Brimora Games;
• unlinking identifiers used by online features;
• deletion or anonymization of support data when no retention duty applies;
• instructions for removing progress stored on the device.

2. Information to provide

To locate records and protect you from fraudulent requests, we may ask for the Play Games email, player ID, device model, or an order number. Never send a password, full payment-card number, or security code.

3. Local data

To erase all local content—including progress, scores, gems, items, Portal Energy, avatar, preferences, and purchase-deduplication tokens—open Android → Settings → Apps → Mosaico Vivo → Storage → Clear data, or uninstall the game. The in-game reset removes only the data listed in its confirmation. Neither action automatically deletes Google-controlled information or data already synchronized online.

4. Google-controlled data

Google Account, Google Play Games, purchase, and Google Play history data are also controlled by Google. You can manage Play Games data in your Google Account settings. We will handle any part under Brimora Games’ control and guide you regarding the remainder.

5. Timing and retention

We will confirm receipt and respond within the time required by applicable law. Some records may be retained as needed to comply with law, prevent fraud, protect rights, or document transactions; if so, we will explain why and restrict use to that retention purpose.

6. Result

After deletion, synchronized features, consumed purchases, or progress may not be recoverable. We will send confirmation when the portion under Brimora Games’ responsibility is complete.