Frequently asked questions
Straight answers.
What you need to know before beginning your Mosaico Vivo journey.
Do I need to create an account to play?+
No. You can play Mosaico Vivo locally. Connecting Google Play Games is optional and enables compatible features such as cloud saves and leaderboards when available. It does not create a separate Brimora Games account.
Does the game work offline?+
Levels and local progress can work offline, but ads, purchases, synchronization, leaderboards, and some services require an internet connection.
Do ads interrupt a level?+
No. The current design uses optional rewarded ads: you decide whether to watch one for the stated reward or an extra chance. Ads are requested without personalization and are limited to the G digital content rating.
How do purchases work?+
Gem packs are consumable products processed by Google Play. If a confirmed purchase is not delivered, contact support with the Google Play order number. A consumed gem pack is not a permanently restorable entitlement; cloud saves can preserve the resulting gem balance when Play Games is connected.
How do I transfer progress to another device?+
Connect Google Play Games and allow the cloud save to complete. Progress kept only on the device may be lost when app data is cleared, the game is uninstalled, or the device is replaced.
How do I delete my data?+
Open the Data deletion page on this website. It explains how to remove local data and manage or request deletion of online records.
Does Brimora Games sell my data?+
No. We do not sell personal information and do not use first-party data for cross-app behavioral advertising. Google services may process limited information as described in our Privacy Policy.
Where can I download the game?+
Mosaico Vivo is available on Google Play. Use the download button on the game page of this website.
Still have a question?
Email brimora@remessaflow.com and include “Mosaico Vivo” in the subject line.